Hired 31 times
8 years in business
(Pacific Time Zone)
8:00 a.m. to 7:00 p.m.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jul - Dec
Jan - Jul
BUYER BEWARE! Very disappointed with the service that we didn't even receive! I should've gone with my gut when he couldn't make it to our first meeting, but I gave him the benefit of the doubt. After meeting him we hired him at the end of November last year, for our June 10th, 2017 wedding. Roddy agreed to come to a walk through one month before the wedding, but when the time came he did not show up. After that day, we tried calling and texting him but he did not respond. It was not until five days after the missed appointment until we heard back, this was when I decided to email him to cancel his services (three weeks before our wedding). Roddy apologized for the inconvenience, NOT for his unprofessional behavior, claiming that he was too busy to respond to us. When I tried to get my refund back, he threatened to have his "Attorney David Wells" sue me because we canceled too late. We decided to cancel because he did not do anything to ensure our confidence in his abilities. On his thumbtack page he says, "On Site, Pre-Event Walk-through: Xpress Waiters gives you the added value service of providing pre-event visits at your site or event location to ensure a confidence in you that we have a clear idea of your vision and details for an absolutely successful event." THIS DID NOT HAPPEN. Roddy, with his 6 years of experience should have been able to make a scheduled appointment and plan ahead. Furthermore, after we tried to cancel his services, he did not offer any mediation--especially since our actions were a direct result of his inaction. He did not show the kind of respect you should show a paying customer.Jun 15, 2017Verified
Very professional and efficientNov 14, 2016Verified
Roddy was prompt to respond and very flexible!Apr 13, 2016Verified
The event was an adult dance party with friends and local residents so going in we knew everyone would be pretty respectful and helpful. So there was the question of whether we should even hire Roddy given our tight budget. But we were so glad that we did because we found his service to be invaluable. He showed up to the party early and dressed professionally, he helped set up, during the party he cleaned, he refilled and restocked drinks, he even ran to Safeway twice for forks and ice. After the party, he cleaned and did whatever we asked. He was always polite and had a smile on his face the whole time. Roddy kept the party running smoothly and it was awesome having him there. Roddy handled any issues that came up which allowed me to hang with my friends and dance the night away. I would definitely use him again and recommend him to anyone considering using him.Mar 21, 2016Verified
They are very professional and efficient people to work with during your event! Highly recommended!!!Jan 25, 2018