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Current Top Pro
Hired 120 times
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Currently a Top Pro
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
Jan - Jun
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Was able to handle a variety of Mac/storage/data recovery issues and improve our in home computing environment.Apr 30, 2019Verified
Data Recovery Service
Sean was great! He was professional, honest, communicative, thorough and hard-working. He recovered all of my data and went the extra mile by showing me additional ways to secure my data and protect my computer. I would highly recommend Sean for his tech expertise and professionalism!Apr 27, 2018Verified
Sean replaced the hard drive in my iMac with a solid state drive significantly improving the processing speed. He also transferred my data and provided me with an upgraded cable. Punctual and professional, Sean was also happy to answer any other technical questions I had. Would definitely hire him again.Jan 29, 2019Verified
Sean is detail oriented technician, with in-depth knowledge on disk recovery. He spent extra time to ensure all my files are recoverd. Thanks to him, I got my important files back.Jul 22, 2017Verified
Sean is the man. I needed some photos taken off of a failing harddrive (17k+, Sean reminded me). He was able to retrieve those save for a few that were corrupted (99.99% recovery rate is pretty, pretty, pretty, pretty good) and recommended replacing the harddrive as that was the only real issue with the machine. Despite the addition work, the final bill for his time was still within the ballpark of what I was anticipating paying (!!!). Very professional, consultative, and knowledgeable. I hope I do not have issues in the future with my machines, but if I do, no hesitancy on my part of who I will contact.Oct 28, 2017Verified
- What is your typical process for working with a new customer?I start by talking with the customer over the phone or exchanging text messages to figure out exactly what the customer needs. If it is a computer issue, I can either travel to the customer and pick up the system, or the customer can bring the system to me. I like to spend extra time with each customer to make sure there are no other issues with the system they would like me to address. After the customer's issue has been resolved, I make a follow-up call within a week to make sure the customer is happy with the work. I also ask if there are issues with any of the customers' other devices. If there are any other issues, I adjust my schedule to accommodate the customer .
- What types of customers have you worked with?I have worked with business owners, retired individuals, graphic designers, video game artists, first time computer users, and anyone else who would like help with their tech issues. I am happy to work with anyone who needs help.
- What advice would you give a customer looking to hire a provider in your area of work?The best advice I can give would be to list a model number, serial number or part number on a request, if it is an issue with a tech device. This can help me identify the problem - and help the potential client - better and faster.