FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We strive to provide a great value with our solar panel washing. If the owner has many panels and wants to negotiate, we are open to discussing this with them. Factors we consider are how hard it is to access the panels due to height and the condition of the panels.
- What is your typical process for working with a new customer?
We communicate through phone, text, email, or, if they want, in person. From our end, we want to let them know this is a father-son business and that we are committed to providing excellent value. We work with our customers to answer any questions they may have and find a time that is convenient for them.
- What education and/or training do you have that relates to your work?
We started initially by washing our own panels for several years and watching YouTube videos, reading articles and asking experts and then just doing it. It is not a really hard job, but safety is important and the process of cleaning the panels to ensure they are not damaged.