While expensive and a bit awkward about timing/billing, the place is very, very clean - one of the better cleans I've booked . Debated between 3 and 4 stars for this reason, but give them the edge because they've been very responsive to feedback and my concerns, and the place is spotless.
Areas that made me fall short of 5-star satisfaction:
-The carpet cleaners left without adequately drying the carpet (my feet were soaking wet - understand the carpet will be slightly damp, but I think they just didn't suck up any of the excess moisture whatsoever). I've had all of my windows open for 6 hours yesterday, and 4 hours today, and the carpet is still not dry.
-The carpet cleaners worked while the cleaners were here, which made the cleaning take 3 hours instead of 2 hours. I was almost double billed, until the cleaners got me in touch with management. This made for an awkward 30 minutes of back and forth. We figured it out eventually, but not totally seamless.
Other than that, the quality of the cleaning was excellent. It was truly a mixed experience, but hey, the place is clean so I'm happy (though I'm really cold sitting here in a snow jacket b/c the windows are open). Will likely hire them again.