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Allen & Sons Appliance Repair
Allen & Sons Appliance Repair

Allen & Sons Appliance Repair

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Introduction: With 30 years experience and over 2 million customers serviced; each vetted pro is licensed and insured. We enjoy the personal connections with our customers and understand that it takes not only trust on the customers end to let us into their house and allow us to work. While we do our best to provide flat fee prices, some repair jobs require additional labor add-ons. We are authorized with most manufacturers. Our locally vetted pros do not charge for Trip Charges, Late appointments or Saturday visits. We provide our estimate before doing the work and notify the customer if some repairs are not worth doing. We are one of the few companies that offers a 5 year warranty on our parts. We stand behind our work!
Overview

Hired 203 times

Background checked

20 employees

50 years in business

Payment methods

Cash, Credit card

Top pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

Jul - Dec

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Specialties
Appliance type

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Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Good 3.9

144 reviews

5
59%
4
10%
3
8%
2
7%
1
16%

Read reviews that mention:


Laura C.

Appliance Repair or Maintenance

My 2 year old refrigerator's compressor broke but Allen & Sons advised me to check on the warranty and sure enough the very expensive repair WAS covered. He was extremely fair and honest and I'll definitely use him again if I need any other help with an appliance.
Jun 30, 2020
·
Verified
Victor E.

Appliance Repair or Maintenance

Gene was great. Went without a hitch. I got discount on labor. Overall price seemed in line with what I expected. I did not get multiple bids. I would use again.
Aug 17, 2020
·
Verified
Sandra M.

Appliance Repair or Maintenance

I needed a new appliance; estimate for repairs more than a new washer. His explanation of the problem was clear, and what I thought it was, but hoped it wasn’t.
Allen & Sons Appliance Repair's reply
It was a pleasure servicing you
Oct 29, 2019
·
Verified
Samantha E.

Appliance Repair or Maintenance

Technician came out (was early) and was able to diagnose & fix the issue on the spot. Took about 2 hours but well worth it!
Jul 8, 2020
·
Verified
Hov A.

Appliance Repair or Maintenance

The handyman was super responsive and punctual. He was able to diagnose the problem quickly and provide a solution. I didn't go through with the repair work because I can replace the ice maker myself - but they were great nonetheless!
Feb 25, 2020
·
Verified
Credentials
Background Check

Fred Pesin

FAQs

  • What should the customer know about your pricing (e.g., discounts, fees)?

    We provide flat pricing on any repair. However we do need to inspect the unit in the customer's home. We charge $55 diagnostic fee which includes we waive if the customer decides to proceed with the repair. The quoted price will not change even if our Field Engineer has to go back and make a second trip to install the part which will complete the repair. Many companies charge hourly which we believe is unfair due to the fact that some technicians work faster or slower and it is unfair to the customer. We do not provide phone estimates because those are misleading and if nobody has done proper diagnostic the repairs can range greatly. Think of it if you have a headache would you call your doctor and ask them how much would it cost to fix it.

  • What is your typical process for working with a new customer?

    Our technician will come to the home and diagnose the malfunctioning appliance. After researching the parts availability they will provide a written estimate which will include the parts, tax and labor. If the customer agrees to do the job we waive our estimate and diagnostic fee (which is usually $55 for most appliances). Our repair rates are flat fees and do not increases in case the technician has to come back a second time to install the new part. If the customer declines to do the repair they are only responsible for the above mentioned fee.

  • What advice would you give a customer looking to hire a provider in your area of work?

    Although there are many people that try to fix appliances including handyman or electricians, today appliances require a deep understanding of electronics and access to technical support. Our technicians are factory trained every 4 months and also have their own insurance and we make sure they renew their licensees yearly.

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