I offer support and service for Apple Computers. I offer same-day support and service by connecting to your computer remotely/virtually. I can securely and privately log into your computer and troubleshoot, assess, consult, fix, and manage whatever issues you are having with your Apple computer, whether it may be simple or complicated. PLEASE NOTE: I DO NOT FIX OR SERVICE HARDWARE ISSUES SUCH AS CRACKED SCREENS, BROKEN HARD DRIVES, FANS, TRACKPADS, KEYBOARDS, etc. I specialize in software bugs, errors, and issues that cause your computer to not run properly, including startup issues that prevent your computer from booting up.
I also teach/tutor, give lessons on how to get the most out of your Apple products, or set up your computer to its optimal performance and speed.
All computer-related services are done remotely, and I simply charge by the hour. Most customers book me from 1-3 hours. Call me to discuss your needs. I respond in less than 3 hours.
**I also DESIGN, consult and provide support for Home Theater and Stereos with ultimate customization for customers interested in setting up state-of-the-art setups.
Overview
Hired 215 times
Background checked
1 employee
8 years in business
Business hours
This pro hasn't listed their business hours.
Payment methods
This pro accepts payments via Apple Pay, Cash, Credit card, PayPal, Square cash app, Stripe, Venmo, and Zelle.
Top Pro status
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2022
2021
Services offered
Topic areas
Understanding mac
Email
Work location
My customers travel to me
I travel to my customers
I work remotely (phone or internet)
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, responsiveness, and work quality.
Exceptional 5.0
168 reviews
5
99%
4
1%
3
0%
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0%
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Read reviews that mention:
Robin C.
Jan 5, 2022
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Hired on Thumbtack
I had a difficult computer blockage that I was unable to fix. I called Justin, he worked with me that night and again the next day until he completely solved my issue. He was extremely knowledgable, saw all issues, and made sure my system was perfect. I couldn't imagine finding more expert help than Justin provided.
Details: Mac (Apple) • Laptop • System error or blue screen • Remotely (phone or internet)
Computer Repair
Gregory C.
Jan 16, 2021
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Hired on Thumbtack
What a pleasure that Justin not only responding quickly, when I first reached out, but then was on time for our appointment. He was extremely patient, and I'm not with computer issues, so that was a feat in itself and he rapidly put me at ease. He has not only fixed all of the issues that I had but taught me how to do new things and made them more convenient allowing me to work more efficiently. Highly recommended!
Details: Mac (Apple) • Laptop • Troubleshooting needed to determine issue • My home, venue, etc. • Remotely (phone or internet)
Computer Repair
Amy R.
Apr 5, 2021
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Hired on Thumbtack
Justin was great! Very knowledgeable and walk me step through step to figure out what the problem was. We figured it out quickly, unfortunately it was a hardware issue. He gave really good insight and advice. I would definitely recommend him and will use him again for any other computer issues I might have in the future!
Details: Mac (Apple) • Laptop • System error or blue screen • At the pro’s location • Remotely (phone or internet)
Computer Repair
Michelle G.
May 5, 2021
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Hired on Thumbtack
Justin is a gem. He is professional, knowledgeable, and efficient. He helped us get our computer back up and running effortlessly! I would highly recommend him for any Apple repair work. Thank you very much!!!
Details: Mac (Apple) • Laptop • Computer not turning on • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)
Computer Repair
Connie A.
Aug 10, 2021
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Hired on Thumbtack
Justin was amazing to work with. He went way, WAY above and beyond to help me solve my computer problem. We hit a pretty tough glitch and he worked off the clock to find a solution. It was a daunting problem but he just kept working at it until he found the solution. He was most impressive.
Details: Mac (Apple) • Laptop • Virus or malware • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)
Computer Repair
Credentials
Background Check
Justin Stern
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
I generally charge $80 to look at the issue, and after determining what needs to be done, I give you an exact quote. Most jobs I quote are $40-160. I am able to fix all issues remotely. Payment is made at the time of scheduling appointment, and can me made via Venmo or via Zelle. I am also the only one to offer same-day service. Call or text to schedule.
What is your typical process for working with a new customer?
After payment has been made, I log on to the customer's computer remotely, and within 10 minutes determine what needs to be done. If it is an easy fix, the 80 is all that is owed.
What education and/or training do you have that relates to your work?
I have been working with Apple computers for 12 years. I know them inside and out and tend to be much more knowledgeable than even level 3 support at Apple.
