FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
For Strong Tower Moves and Haul, our pricing is designed to be clear and fair. We provide detailed and customized quotes based on the specifics of your move or hauling needs. Customers should know that we may offer discounts for repeat customers, military personnel, or large-scale jobs. We are transparent about any additional fees that could apply, such as handling oversized items, navigating difficult access points, or special disposal fees for certain types of waste. Our goal is to ensure there are no hidden costs and that you understand the value of our services from the start.
- What is your typical process for working with a new customer?
At Strong Tower Moves and Haul, our typical process for working with a new customer is designed to ensure a smooth and efficient experience: 1. **Initial Consultation**: We start with a phone call or meeting to understand your specific needs, whether it’s a residential move, commercial relocation, or waste hauling. During this time, we’ll discuss the details, timeline, and any unique requirements you may have. 2. **Free Quote**: Based on the information gathered, we provide a free, no-obligation quote that outlines our services and pricing in detail. 3. **Planning and Scheduling**: Once you decide to move forward, we work with you to schedule a date and create a customized plan that includes logistics, necessary equipment, and the number of movers or crew members required. 4. **Pre-Move Coordination**: We check in with you ahead of the scheduled date to confirm all details and address any last-minute changes or questions. 5. **Service Execution**: On the day of the move or service, our professional team arrives on time, fully prepared to complete the job efficiently and safely. We handle all items or waste with care and follow any specific instructions you provide. 6. **Post-Service Follow-Up**: After the job is complete, we ensure your satisfaction and address any feedback or concerns you may have. We value long-term relationships, so we aim to leave you happy and willing to recommend our services. This structured approach ensures we meet your needs and deliver the highest quality service.
- What education and/or training do you have that relates to your work?
At Strong Tower Moves and Haul, our team members are highly trained and experienced in the moving and hauling industry. Our crew undergoes rigorous training in proper lifting techniques, safe packing and unpacking methods, and the secure transport of items to ensure the protection of your belongings. We also educate our staff on customer service excellence, efficient waste removal practices, and how to operate specialized equipment safely. Additionally, our leadership team brings years of experience in logistics and project management, enabling us to handle moves and hauling projects of any size with precision and care.