FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Transparent Pricing: We inspect your system, diagnose the issue, and provide an accurate repair cost before starting work. This allows you to ask questions, research solutions, or seek a second opinion. Fair Parts Pricing: We source high-quality replacement parts at reasonable prices, avoiding large markups to keep your repair costs low. Clear Invoices: Our invoices are straightforward and easy to read, with no confusing jargon or excessive details, so you understand exactly what you’re paying for. Comfort Club Membership Discounts: For $14.95/month, Comfort Club members receive three preventative maintenance visits per year (two for HVAC, one for plumbing), a 15% discount on all repairs, and priority scheduling. Flexible Financing: We offer financing options through partners like Synchrony, with plans such as 0% interest for 24 months
- What is your typical process for working with a new customer?
Initial Contact and Scheduling: **************************************************** We gather basic information about their HVAC or plumbing issue (e.g., no cooling, strange noises, or maintenance needs). We offer priority scheduling and a discounted service fee for Comfort Club Members or book a convenient time for non-members. System Inspection and Diagnosis: Our technician arrives, assesses the HVAC or plumbing system, and identifies the issue. We provide a clear explanation of the problem and answer any questions to ensure the customer understands. Transparent Pricing: Before any work begins, we present an accurate repair cost based on the diagnosis, using straightforward pricing with no hidden fees. Parts are sourced at fair prices, avoiding excessive markups to keep costs low. Comfort Club Members receive a 15% discount on repairs, and we inform non-members about the membership benefits. Customer Approval and Options: The customer reviews the pricing and can ask questions, research solutions, or seek a second opinion. We offer flexible financing options through partners like Synchrony Service Execution: Upon approval, our technician completes the repair or maintenance using high-quality, reasonably priced parts. We ensure the work is done efficiently and to industry standards. Clear Invoicing and Follow-Up: The customer receives an easy-to-read invoice detailing the service and costs, with no confusing jargon. We confirm satisfaction, explain any maintenance tips, and offer to enroll non-members in the Comfort Club for ongoing savings and priority service. For financed payments, we provide clear instructions via our financing partner. Ongoing Support: We follow up to ensure the system is performing well. Comfort Club Members are scheduled for their preventative maintenance visits, while non-members are invited to join for future benefits.
- What education and/or training do you have that relates to your work?
Our HVAC company ensures the highest standards of expertise and professionalism. All our technicians are: EPA Certified: Trained and certified by the Environmental Protection Agency to safely handle refrigerants and comply with environmental regulations. NATE Certified: North American Technician Excellence certification, demonstrating advanced knowledge and skills in HVAC systems. Licensed: Fully licensed to perform HVAC and plumbing services, meeting all state and local requirements. Bonded and Insured: Providing peace of mind with financial protection and coverage for all work performed. Drug Tested and Background Checked: Ensuring trust and safety through rigorous screening processes. Factory-Trained: Equipped with specialized training from leading HVAC manufacturers to service and repair systems to factory standards.