FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our standard pricing is $49 per room, $25 for hallways, and $55 for stairs, with a $90 minimum. We want to show our new Thumbtack customers what we can do, so we are happy to waive our $12 service fee. In turn, our customers will get outstanding service and results. It's also important to note, we are not a bait-and-switch outfit. We are very fair and up front with our pricing. We base our business on providing outstanding service and want to build repeat customers. The only way to do that is to treat our customers well, and not be deceptive with pricing. We make payment very convenient as we take all major credit cards, check, or cash.
- What is your typical process for working with a new customer?
You will be treated with great care. We will provide you with a quote and schedule a time convenient for you. On the day of the appointment we will call or text to let you know we are on our way. Your professional and courteous service technician will review the work and quote with you before starting. Once complete, your service technician will do a walk through to ensure you are happy with the results. Our customers really like that their carpets are dry in about an hour and their carpets look great.
- What education and/or training do you have that relates to your work?
Oxi Fresh has The Carpet & Rug Institute Seal of Approval, and is certified by the U.S. EPA Design for the Environment. We are also members of the U.S. Green Building Council.