FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is customized based on the specific needs of each job, which allows us to provide accurate, fair estimates tailored to your situation. Because every home and system is different, we offer free on-site estimates to assess the scope of work before providing a quote. We’re proud to offer special discounts for first responders and members of our maintenance programs. There are no hidden fees—everything is discussed up front so you know exactly what to expect.
- What is your typical process for working with a new customer?
When working with a new customer, we aim to make the process as smooth and stress-free as possible. Here's what you can expect: Initial Contact & Consultation We start with a phone call or online request to understand your needs—whether it’s a repair, installation, or maintenance service. We’ll ask a few questions to get a clear picture of the issue or project. Scheduling a Visit We’ll schedule a convenient time for a technician to visit your home or business. We show up on time, in uniform, and ready to assess the job. On-Site Evaluation & Estimate Our licensed technician will inspect the system, diagnose the issue, and explain your options. We provide upfront pricing with no hidden fees, so you can make an informed decision. Service or Installation Once approved, we’ll get to work—whether it’s a same-day repair, routine maintenance, or a full HVAC or plumbing installation. We focus on quality workmanship, efficiency, and cleanliness. Follow-Up & Ongoing Support After the job is complete, we’re here if you have questions, need further service, or want to schedule future maintenance. Building long-term relationships with our customers is a top priority. We pride ourselves on clear communication, reliable service, and doing the job right the first time.
- What education and/or training do you have that relates to your work?
With over 20 years of experience in the HVAC industry, we bring a deep understanding of heating, cooling, and plumbing systems. We carefully select our technicians based on their extensive backgrounds and hands-on training in both HVAC and plumbing, ensuring they have the skills and knowledge needed to handle a wide range of service and installation challenges. Continuous education and staying up-to-date with the latest industry standards is a priority for us, so you can trust that our team delivers expert, reliable service every time.