FAQs
- What advice would you give a customer looking to hire a provider in your area of work?
Make sure you really click with the person you’re booking with, and that they’re informative and detailed when they explain things or answer questions. That’s your first and most important contact, so make sure you ask A LOT of questions! Even if you might think it’s a weird or a stupid question, ask anyway. If they can’t make a great first impression, then that’s not the company for you. And if they take it as far as making you feel like that was a stupid question, hang up, because they should already know and understand that movers do moves daily and already know the answers to the questions you’re asking because of their own experiences and mistakes, but you’ve never had the chance to make those same mistakes or experience those situations you might be asking about, so how in the world would you know? And if the rep can’t understand that, then they’re not really concerned about you or making you feel less stressed about one of the biggest moments of your life! Some people live in the same home for 10, 20, 30 years, or even longer. That’s where all their memories came from, that’s their safe place, and now they’re leaving. They want to take as many of those memories with them, and the things that trigger those memories! And they want them to show up at point B in the same condition as they left point A in, and they’re gonna be stressing about it until they see those things at point B, safe and sound. How much they’re gonna be stressing really depends on the company rep that they book with and on the actual movers as they arrive the day of the move. Typically the person you first end up speaking to (whoever you book with) represents the company’s views and beliefs, and that’s very important because if they prioritize you over the phone and treat you with respect, you know what kind of people the company tends to hire. And make sure to ask for a quote from several companies, don’t just go with the first one that sounds nice. A lot of the time you might like the first or second company that you ask for a quote from, but that’s only because you didn’t find the company that you will absolutely love! And when you do, you’ll know it! Also make sure to read through their reviews, as there are quite a few professionals now that are great, but a previous customer might not have clicked with them and decided to go on a rampage to ruin their name with 1-star reviews all because they didn’t like something about them. Make sure you read through not only the 4- and 5-star reviews, but especially go through the 1- and 2-star reviews. Those will truly tell you if the company is no good, or if the customer is just upset and wants to be mean because they didn’t get something their way. And sometimes that does happen, so be prepared to not always get every part of the move 100% your way! I can recall a couple times that my customers were upset that we were moving some things a certain way, or couldn’t move them at all. You have to remember, you might not agree with how we do a specific part of the move, but we move every day, and we do certain things because we found it to be the safest way to do those things, or the quickest (which saves you money in the end), or the way that would protect your things the most, or simply because that’s how we’re most comfortable doing those certain things. If you come in and try to tell us how to do certain parts of our job, when we’ve always done it a different way, we might mess up and damage something, or even worse we might get hurt or hurt someone else. As simple as moving seems, unless you’ve actually done a few moves yourself you wouldn’t really know how complex it could get. But the end result is always the same (at least with us): a happy smile on the customers face because everything got moved safely, with no damages, and nobody got hurt in the process! So when choosing a company that you’ll be hiring for your next move, just keep all that in mind, and make sure you absolutely love the company and the representative that you end up booking with, cause at the end of the day if you don’t, chances are the movers that come out to do your move will more than likely give off the same vibe, if not worse!