FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are a flat rate company. Our full service is all inclusive, which makes us stand out from the competition. We do not charge anything extra for winterizing, filter, washes, and anything pertaining to maintenance. It’s all factored into the monthly premium.
- What is your typical process for working with a new customer?
Majority of the inquiries come by phone calls or online virtual request. First, we always try to get a visual perspective of The Pool before giving the customer an estimate. We schedule a complementary visit where we test the water and also and do an inspection on the pool equipment. This usually takes about 15 to 20 minutes. After looking at the pool in person, we send the customer a month-to-month service agreement, and we put The Pool on a specific route schedule after the service agreement is signed. We assigned The Pool to a specific technician to be serviced on specific day and time of the week. We stick to the schedule and are very punctual.
- What education and/or training do you have that relates to your work?
Training in our company is ongoing, for maintenance technicians, as well as repair technicians.