FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At SoCal Garage Door Pros, we believe in honest, upfront pricing—no surprises, no hidden fees. Here’s what you should know: • Free Estimates – We offer no-obligation quotes so you know what to expect before any work begins. • Flat-Rate Pricing – Most repairs are priced as flat rates, not by the hour, so you’re not paying extra for delays. • No Hidden Fees – What we quote is what you pay. Period. • Package Deals – We often bundle services like tune-ups with part replacements at a discounted rate. • Senior & Military Discounts – We’re proud to offer special pricing for veterans and seniors. • Emergency Service – After-hours or same-day emergency calls may include a small additional fee, but we’ll always be transparent about it before dispatching a tech. We also stand by our work with warranties and will never upsell you on anything you don’t need.
- What is your typical process for working with a new customer?
We keep it simple, transparent, and hassle-free: 1. Initial Contact – Whether you call, text, or message us online, we respond quickly to learn about your issue or project. 2. Free Consultation – We offer a no-obligation estimate, either over the phone or in person if needed. 3. On-Site Assessment – For repairs or installations, we inspect the garage door system, explain the problem, and walk you through your options. 4. Clear Quote – We provide upfront pricing—no hidden fees or surprises. 5. Same-Day or Scheduled Service – If you’re ready, we often complete the work the same day. If not, we schedule at your convenience. 6. Final Walkthrough – Once the job is done, we test everything, clean up, and make sure you’re 100% satisfied before we leave. Our goal is to deliver fast, reliable service while building long-term trust with every customer.
- What education and/or training do you have that relates to your work?
Garage door work is a skilled trade that requires both hands-on experience and technical training. I started with an apprenticeship under seasoned garage door technicians, where I learned everything from mechanical repairs to full installations. Over the years, I’ve completed certifications in garage door systems, including torsion spring calibration, opener diagnostics, and safety compliance. I also stay current with manufacturer training on new products, smart technology, and safety updates, so our team can offer the most reliable, up-to-date solutions. At SoCal Garage Door Pros, we believe in continuous learning to give our customers the best service possible.