Seemed a little pricey, ie inexpensive part, $200 to install? but needed to have the repair done

I think I'm being overcharged. On the phone, I was told the estimate would most likely be $250-$300. Then it ended up being $375. I was quoted $100 for parts, but online that part is available for $40-$45. I offered to buy it myself but the pro said he wouldn't install a part purchased by me.

Great job. Reasonable price. Was a bit late for return visit to install parts

Technician did not bring ladder and must not have told dispatch. We are in the middle of a heat wave and it is 100° inside of our house and our air-conditioning has been broken since last Thursday. we were basically told oops we need to send somebody out with a ladder and can't do so until the 21st. What are we supposed to do in the meantime? It's supposed to be 100° outside for the next week! Very disappointed they wouldn't work with us at all in trying to come to a resolution sooner. Technician was very polite but customer service was not easy to deal with

message me for for phone and address rather than not responding for several days. I followed up and they said they did not have this info, when all they had to do was ask for it, so the broken air conditioning unit was not resolved