FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We want you to be 100% satisfied with each cleaning you receive from us. If you are not absolutely delighted with the cleaning, we will re-service the area within 24 hours of notification for free. If you're still not happy for any reason, you don't pay! Most cleaning companies wouldn't dare stand behind a guarantee like this. But we believe you shouldn't have to pay for services you are not completely happy with so we stand behind our work. Take us up on our 24 Hour Cleaning Guarantee by calling today at
- What is your typical process for working with a new customer?
Get 100 Percent Longer Life! HOW IT WORKS: is more than just a price quote. I’ll give you a total evaluation of your Building & Carpets current condition. Make recommendations on what we can do to help, and give you a firm written quote, leaving you better educated, less-stressful decision on your cleaning need . I’m talking about the life of your carpet! It’s a cold hard fact. Anytime we clean someone’s carpet we can only bring it back to a percentage of brand new appearance. Cleaning won’t correct damage done to the carpet dye from sun fading or chemical fading (such as spilling bleach on the carpet). Cleaning won’t correct damage done to the yarn structure (such as unraveling or other types of pile distortion). But regular cleaning can have a major impact on another carpet condition I call “shading”. Picture a brand new clear plastic glass. You can look through the glass and see just fine. But now, take some sandpaper and rub back and forth on the plastic glass. I don’t care how many times you wash the glass, will it ever appear crystal clear again? Of course not! The scratches made by the sandpaper are permanent and it affects the way the glass looks. WELL...Carpet is made out of plastic too. If you allow abrasive sand to build up in your carpet (deep down where you can’t see it) as you walk on the surface you are rubbing all the sharp cutting edges of sand crystals against the plastic carpet fibers. As you scratch the carpet fibers the appearance of the carpet will change too...permanently! That’s just one of the many reasons why I recommend everybody give careful consideration to our “Always Clean Program” because we remove these deeply embedded soils which cause carpets to “ugly out” before it should—usually twice as fast.
- What education and/or training do you have that relates to your work?
Trained and Tested Technicians: The field technicians employed by Cleanup Man are trained extensively on both technical skills and value added service concepts. In fact, they are all graduates of “The Cleanup Man College” training program. Each one is picked based on attitude and personality first. Technical skills can be taught, but work ethic and good attitude must come from within. The result of the careful selection of our people is a consistently great job and a pleasant experience for Cleanup Man Clients