FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer upfront, transparent pricing with no hidden fees. Our standard service call starts at $65 and includes a professional diagnostic. If you approve the repair, the diagnostic fee is applied toward the cost of the repair. We provide a written estimate before any work begins. We also offer discounts for multiple appliance repairs completed during the same visit.
- What is your typical process for working with a new customer?
Our process is simple and hassle-free. After you contact us, we'll ask a few questions about your appliance and the issue you're experiencing. We'll schedule a convenient appointment and send a skilled technician to your home. The technician will perform a thorough diagnostic, explain the problem, and provide an upfront estimate before any repair begins. With your approval, we'll complete the repair using quality replacement parts that meet manufacturer specifications. Before leaving, we thoroughly test the appliance to ensure it's working properly and answer any questions you may have. Our goal is to provide honest service, quality workmanship, and a smooth customer experience from start to finish.
- What education and/or training do you have that relates to your work?
Our technicians are fully licensed, highly trained, and have over 10 years of hands-on experience in appliance repair. We stay up to date with the latest appliance technologies through ongoing training and manufacturer resources, allowing us to diagnose and repair a wide range of residential appliances. We take pride in providing accurate diagnostics, quality workmanship, and dependable service on every job.