FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
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- What is your typical process for working with a new customer?
1. Setup an In-Person Appointment Contact homeowner to schedule a consultation. Confirm availability and provide a 1–2 hour appointment window. Bring brochures, color samples, and tablet/iPad for design visualization. 2. Measure & Design Windows Take rough opening measurements (width, height, depth, and wall condition). Discuss homeowner’s design preferences: style (single hung, casement, glider, picture), interior/exterior colors, hardware finish, glass options (e.g., LoE4 SmartSun). Provide a visual mockup (if using 3D models or AR). 3. Provide Price Build an estimate on-site (or within 24 hours). Include: Material cost (windows, trim, hardware). Labor (installation, disposal of old units). Optional upgrades (tempered glass, grids, custom finishes). Present total cost with and without promotions/financing. 4. Tech Measurement (Precise) Once customer approves the project, schedule a certified tech measure (precise to 1/16”). Verify egress codes, fire zones, HOA restrictions, and wall conditions. Update order sheet with final sizes and specs. 5. Order Materials Submit order with final dimensions to supplier/manufacturer (e.g., Andersen, Marvin, Jeld-Wen). Track lead times and provide ETA to homeowner. Confirm special orders (e.g., tempered glass, custom colors). 6. Installation Schedule crew after delivery. Standard process: Remove old windows carefully. Prep openings, add flashing and waterproofing. Install new units, level, plumb, foam insulate. Install exterior trim/sealant and interior casing. Clean up and walkthrough with homeowner.
- What education and/or training do you have that relates to your work?
My background combines both manufacturer training and years of hands-on fieldwork, which allows me to design, measure, and install with precision while keeping up-to-date on the latest energy-efficiency and building code standards.