- What should the customer know about your pricing (e.g., discounts, fees)?
For local moves we apply an hourly rate. The rate may vary depending on the day and on/off-peak season period. We have a 3 hour minimum requirement. We do not charge you for the time required to drive to your pick-up or to drive back to our parking from your drop-off location. However, if the distance between your pick-up and drop-off locations is more than 10 miles, "double drive time" will be applied to your move. So, for example, if it takes us 30 minutes to drive from your pick-up to drop off location, 30 additional minutes will be added to your final invoice. This procedure is regulated by the public utility commission of California for all licensed and insured moving companies. For items over 200lb extra heavy fees might be applied.
- What is your typical process for working with a new customer?
-Discussing all details about your move and offering the best rate - Email confirmation with all details - Confirmation your move a day ahead - Arriving on time , contract signing , starting the job - Preparing furniture, disassembly of furniture, packing small items into boxes - Loading/unloading - Reassembly of furniture - Put the furniture at the customer desired place - Smile to customer and wish the best time in a new home☺️
- What education and/or training do you have that relates to your work?
All our movers have at least 2 years of moving experience, some of them even more.