The Route To Your Problem LLC

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About

Welcome to the Route to your Problem. As a seasoned plumber with over 20 years of experience, I pride myself on providing exceptional customer service and top-notch plumbing solutions to residential and commercial clients alike. From routine maintenance to complex installations, I offer a wide range of plumbing services, including: * Drain cleaning and clearing * Water heater installation and repair * Pipe replacement and repair * Faucet and toilet installation * Garbage disposal replacement * Water line installation and repair * Sewer line cleaning and repair * Bathroom and kitchen remodels * Water filtration systems * Bathroom and Kitchen remodels * Handyman services provided * And more! I understand that plumbing emergencies can arise at any moment, which is why I offer 24/7 emergency services. I prioritize fair prices, budget-friendly solutions, and most importantly, customer satisfaction. Plus, I offer handyman services to tackle any non-plumbing tasks, such as: * Painting * Carpentry * Tiling * Flooring * Lighting and electrical work * And more!

Overview

Hired 361 times

Background checked

5 employees

22 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, and Zelle.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2025

2024

Services offered

Repair urgency

I work on non-urgent repairs

I work on urgent repairs

Flooding status

Yes

Pipe issues

Leaking pipes

Burst pipes

Other pipe issue

Poor draining

Projects and media

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Very good 4.6

135 reviews

5

86%

4

4%

3

2%

2

4%

1

4%

Read reviews that mention:

Cipriano S.

Nov 20, 2025

•

Hired on Thumbtack

Ben arrived on time, was courteous and quickly assessed what was needed to remedy the faucets leaking and repaired them. Very pleased

Details: 2 - 5 hours (A few different projects) • Repairs • Bathroom • Garage • Deck or porch • Plumbing • Home

Handyman

Kim W.

Jul 18, 2024

•

Hired on Thumbtack

Fast 💨 & Quality ✨ Service! The team responded to my Thumbtack request within the hour. I had a leak in my kitchen sink (sadly, a repair I made last year with another plumbing company) and Manny did an excellent job removing faulty old pipes and completely repairing the issue instead of a quick fix. ⭐️⭐️⭐️⭐️⭐️

Details: Leaking or burst pipes or appliances • Kitchen • Sink or faucet • House

The Route To Your Problem LLC's reply

Dear Kim, Thank you so much for the fantastic review! We’re thrilled to hear that Manny was able to address the issue thoroughly and provide a lasting solution. Quick fixes can be frustrating, so we're glad we could offer the quality service you deserve. If you need anything else in the future, don’t hesitate to reach out—we're always here to help!

Emergency Plumbing

Emmanuel B.

Mar 16, 2025

•

Hired on Thumbtack

Jose was very accomodating and helped me to troubleshoot a backed up toilet, Replaced my toilet bowl, detected and repaired several leaks I wasn’t aware which gives me a peace of mind for a trouble free next several years at my rental.

Details: 1 toilet • Municipal water (most common) • House

The Route To Your Problem LLC's reply

Thank you for sharing your experience with us! We're so glad to hear that Jose was able to assist you effectively and provide solutions to multiple plumbing issues. It’s wonderful knowing that his work not only resolved your immediate concerns but also brought you peace of mind for the years ahead. Your satisfaction means everything to us, and we appreciate the trust you've placed in our team for your rental property. If there's anything else we can do for you, please don't hesitate to reach out. We're always here to help!

Toilet Repair

Maria L.

2 weeks ago

•

Hired on Thumbtack

I tried to choose all options as top, but could only pick 3. B was great at explaining the issues, communicating and going beyond on fixing the problems. My son appreciated getting the explanations and being shown what the issues were. Thank you. He was also kind and easy to talk to.

Details: 1 toilet • Municipal water (most common) • Townhouse

Toilet Repair

Lila S.

Feb 19, 2026

•

Hired on Thumbtack

I am SO thankful for Benjamin! We had an emergency and he was available late at night to help troubleshoot, calling the company to figure out warranty issues, and then replacing my water heater within one day. Can’t thank him and his team enough!

Details: Yes, the location has an existing heater • Gas tank (standard) • I already purchased the water heater • House

Water Heater Installation or Replacement

Credentials

Background Check

Benjamin Williams Iii

The Route To Your Problem LLC

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