The Route To Your Problem LLC

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Introduction

Welcome to the Route to your Problem. As a seasoned plumber with over 20 years of experience, I pride myself on providing exceptional customer service and top-notch plumbing solutions to residential and commercial clients alike. From routine maintenance to complex installations, I offer a wide range of plumbing services, including: * Drain cleaning and clearing * Water heater installation and repair * Pipe replacement and repair * Faucet and toilet installation * Garbage disposal replacement * Water line installation and repair * Sewer line cleaning and repair * Bathroom and kitchen remodels * Water filtration systems * Bathroom and Kitchen remodels * Handyman services provided * And more! I understand that plumbing emergencies can arise at any moment, which is why I offer 24/7 emergency services. I prioritize fair prices, budget-friendly solutions, and most importantly, customer satisfaction. Plus, I offer handyman services to tackle any non-plumbing tasks, such as: * Painting * Carpentry * Tiling * Flooring * Lighting and electrical work * And more!

Overview

Hired 308 times

Background checked

5 employees

21 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, and Zelle.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2024

Reviews

Customers rated this pro highly for responsiveness, professionalism, and work quality.

Very good 4.6

116 reviews

5

87%

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3%

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2%

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5%

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3%

Read reviews that mention:

Emmanuel B.

Mar 16, 2025

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Hired on Thumbtack

Jose was very accomodating and helped me to troubleshoot a backed up toilet, Replaced my toilet bowl, detected and repaired several leaks I wasn’t aware which gives me a peace of mind for a trouble free next several years at my rental.

Details: 1 toilet • Municipal water (most common) • House

The Route To Your Problem LLC's reply

Thank you for sharing your experience with us! We're so glad to hear that Jose was able to assist you effectively and provide solutions to multiple plumbing issues. It’s wonderful knowing that his work not only resolved your immediate concerns but also brought you peace of mind for the years ahead. Your satisfaction means everything to us, and we appreciate the trust you've placed in our team for your rental property. If there's anything else we can do for you, please don't hesitate to reach out. We're always here to help!

Toilet Repair

Beck L.

Feb 20, 2025

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Hired on Thumbtack

Last week I discovered our sump ump died overnight during heavy rains and our basement was flooded. I contacted The Route to Your Problem and they responded within a few minutes, arrived within an hour of my accepting their quote, and had the basement drained and the pump replaced within an hour of arrival.

Details: Repair existing sump pump • Submersible pump located inside basin • Yes, the building is currently flooded • Residential

The Route To Your Problem LLC's reply

Thank you for sharing your experience! We’re so sorry to hear about the flooding in your basement, but we’re glad our team could assist you quickly during such a stressful situation. Providing fast and efficient service is always our top priority, and it’s great to hear we were able to resolve the issue promptly. Your satisfaction means a lot to us, and we’re here whenever you need us in the future!

Sump Pump Installation or Replacement

Doug M.

Jan 14, 2025

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Hired on Thumbtack

My old house threw some plumbing curveballs, yet every moment of interaction with The Route -- from dispatch, to the service tech, to ownership -- was met with prompt, friendly, and knowledgeable professionalism.

Details: Yes, repair is urgent • No, the building is not currently flooded • Leaking pipes • House

Plumbing Pipe Repair

Evelyn L.

Dec 17, 2024

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Hired on Thumbtack

The Route To Your Problem called less than 5 minutes after I posted and was able to give a quote and schedule for first thing in the morning. Bryan was super professional, considerate of removing his shoes, and helped dislodge a long-lost small rubber duck plugging up the mainline. Next time I have a plumbing issue - I'm going direct!

Details: No, repair is not urgent • No, the building is not currently flooded • Drain issues • Sink • Shower or bathtub • Washing machine • House

Plumbing Pipe Repair

William C.

Dec 11, 2024

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Hired on Thumbtack

Benjamin’s team went above and beyond for this toilet repair. They adjusted the scope of work and the time spent to repair the toilet, even though the original plan did not call for it.

Details: 1 toilet • Municipal water (most common) • Condo/Apartment

Toilet Repair

Credentials

Background Check

Benjamin Williams Iii

The Route To Your Problem LLC

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