The Route To Your Problem LLC

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About

Welcome to the Route to your Problem. As a seasoned plumber with over 20 years of experience, I pride myself on providing exceptional customer service and top-notch plumbing solutions to residential and commercial clients alike. From routine maintenance to complex installations, I offer a wide range of plumbing services, including: * Drain cleaning and clearing * Water heater installation and repair * Pipe replacement and repair * Faucet and toilet installation * Garbage disposal replacement * Water line installation and repair * Sewer line cleaning and repair * Bathroom and kitchen remodels * Water filtration systems * Bathroom and Kitchen remodels * Handyman services provided * And more! I understand that plumbing emergencies can arise at any moment, which is why I offer 24/7 emergency services. I prioritize fair prices, budget-friendly solutions, and most importantly, customer satisfaction. Plus, I offer handyman services to tackle any non-plumbing tasks, such as: * Painting * Carpentry * Tiling * Flooring * Lighting and electrical work * And more!

Overview

Hired 353 times

Background checked

5 employees

22 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, and Zelle.

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2025

2024

Services offered

Drain problem

Clogs

Slow drains

Leaks (area known)

Leaks (area unknown)

Repair urgency

I work on non-urgent repairs

I work on urgent repairs

Property type

House

Condo/Apartment

Townhouse

Business

Projects and media

Reviews

Customers rated this pro highly for professionalism, responsiveness, and work quality.

Very good 4.6

131 reviews

5

85%

4

4%

3

1%

2

5%

1

5%

Read reviews that mention:

Cipriano S.

Nov 20, 2025

•

Hired on Thumbtack

Ben arrived on time, was courteous and quickly assessed what was needed to remedy the faucets leaking and repaired them. Very pleased

Details: 2 - 5 hours (A few different projects) • Repairs • Bathroom • Garage • Deck or porch • Plumbing • Home

Handyman

Jennifer S.

Sep 1, 2025

•

Hired on Thumbtack

Ben came out on Labor Day which I super appreciate as it worked with my schedule. He’s also super fun and honest about the work he performed. My sink is draining perfectly and I plan to bring him back for other side projects

Details: Yes, the existing disposal needs to be replaced • Yes I will provide the garbage disposal

Garbage Disposal Installation

Emmanuel B.

Mar 16, 2025

•

Hired on Thumbtack

Jose was very accomodating and helped me to troubleshoot a backed up toilet, Replaced my toilet bowl, detected and repaired several leaks I wasn’t aware which gives me a peace of mind for a trouble free next several years at my rental.

Details: 1 toilet • Municipal water (most common) • House

The Route To Your Problem LLC's reply

Thank you for sharing your experience with us! We're so glad to hear that Jose was able to assist you effectively and provide solutions to multiple plumbing issues. It’s wonderful knowing that his work not only resolved your immediate concerns but also brought you peace of mind for the years ahead. Your satisfaction means everything to us, and we appreciate the trust you've placed in our team for your rental property. If there's anything else we can do for you, please don't hesitate to reach out. We're always here to help!

Toilet Repair

Beck L.

Feb 20, 2025

•

Hired on Thumbtack

Last week I discovered our sump ump died overnight during heavy rains and our basement was flooded. I contacted The Route to Your Problem and they responded within a few minutes, arrived within an hour of my accepting their quote, and had the basement drained and the pump replaced within an hour of arrival.

Details: Repair existing sump pump • Submersible pump located inside basin • Yes, the building is currently flooded • Residential

The Route To Your Problem LLC's reply

Thank you for sharing your experience! We’re so sorry to hear about the flooding in your basement, but we’re glad our team could assist you quickly during such a stressful situation. Providing fast and efficient service is always our top priority, and it’s great to hear we were able to resolve the issue promptly. Your satisfaction means a lot to us, and we’re here whenever you need us in the future!

Sump Pump Installation or Replacement

Doug M.

Jan 14, 2025

•

Hired on Thumbtack

My old house threw some plumbing curveballs, yet every moment of interaction with The Route -- from dispatch, to the service tech, to ownership -- was met with prompt, friendly, and knowledgeable professionalism.

Details: Yes, repair is urgent • No, the building is not currently flooded • Leaking pipes • House

Plumbing Pipe Repair

Credentials

Background Check

Benjamin Williams Iii

The Route To Your Problem LLC

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