FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My standard pricing for resolving any computer / network setup and configuration issue is $125.00 per hour. Most residential / home office issues can be resolved within 1 hour. Materials can be provided but are extra.
- What is your typical process for working with a new customer?
My typical process for working with a new customer is to accomplish the first order of business and then inquire as to how I might serve to assist them with future goals.
- What education and/or training do you have that relates to your work?
I have 38 years experience ranging from programming, Mainframe Operations, Helpdesk support, Network Engineering and Field Tech support.