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My carpets and rugs look brand new again. The team was on time, exceedingly professional, thorough and efficient. The process is green and clean. Ill never use anyone else!Feb 8, 2019Review from Google
It's now been three days since we've had our carpet cleaned. They did a fine job on the carpet however our area rug is still damp and emitting a very foul odor. We think we might need to have it replaced now as the smell is extremely pungent. Not happy about this at all.Feb 3, 2019Review from Google
Its the best carpet cleaning service. Got all the spots out...amazing! Didnt try to up the price. I will definitely use them again. Bret was fabulous, in fact I will always ask for him! Thanks so muchFeb 10, 2019Review from Google
The technician was prompt, professional in his dress, hygiene, manner and behavior. He was thorough in his work, in his follow-up instructions, providing contact information in the event of any questions i had, and I am very satisfied with the result. And the carpet is clean!Feb 13, 2019Review from Google
There was a little false start because a different machine was needed and we had to reschedule, but when the technician came he did a great job. All went well and the carpet looks excellent.Jul 28, 2018Verified
Zerorez SoCal verified
- What should the customer know about your pricing (e.g., discounts, fees)?Zerorez charges per room. A room is considered an area ranging from 200 to 250 square feet. Other areas like hallways, stairwells, bathrooms, areas rugs, etc., are priced differently than the room rate. Additional charges may apply for pet odor removal, fiber protectant, and more. All services and additional charges are discussed with, and approved by, the owner before the service is rendered. Promotional offers are often available, so make sure to ask your Cleaning Specialist about current offers.
- What is your typical process for working with a new customer?A few days before your appointment we will send you a text or email with some helpful tips about preparing for your Zerorez experience. Preparation may include: Thoroughly vacuuming the areas to be cleaned Moving any furniture you’d like us to clean beneath.
- What education and/or training do you have that relates to your work?All of our cleaning specialists are rigorously trained and tested before ever stepping foot in a home. Zerorez is certified platinum by the carpet and rug institute of America.