FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is based on the actual materials, time, and complexity of your project – not random numbers. I provide a detailed written estimate so you know exactly what you’re paying for (materials, labor, and any finish work). I don’t like surprise charges, so if there are any potential extra costs (unseen damage, changes to the design, rush work, etc.), we talk about it first and agree before I move forward. I do offer better overall pricing on larger or bundled projects (for example, doing multiple areas at once), and repeat customers often get a break where I can give it. A deposit is required to get started, with the remaining balance due at completion once the work is done.
- What is your typical process for working with a new customer?
My typical process starts with a conversation to understand what the customer wants – style, budget, and timeline. From there, I schedule a visit to take detailed measurements, look at the space, and talk through ideas in person. After that, I put together a written estimate that outlines the scope of work, materials, and an approximate timeline. Once we agree and a deposit is made, I begin the shop work: building the cabinets/units, doors, drawers, and finishing. When everything is ready, we schedule installation, complete the work on-site, and then do a final walkthrough together to make sure everything looks and functions the way it should. I stay in communication throughout the process so there are no surprises.
- What education and/or training do you have that relates to your work?
I’ve been in custom cabinetry and finish carpentry since I was 17, so I have over 30 years of hands-on experience in the trade. I started by learning in a professional cabinet shop, working under experienced craftsmen and building everything from boxes and doors to custom built-ins and kitchens. Over the years I’ve had extensive on-the-job training in layout, installation, and hardware (soft-close systems, drawer slides, hinges, etc.), as well as working to meet building codes and jobsite standards. Most of my “education” has come from doing the work every day and solving real-world problems in clients’ homes.