FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing notes: - 4-hour minimum with at least 2 cleaners - 20% discount on the first clean - Clear, itemized quotes with no hidden fees - Flexible options; revised quotes for scope changes - Availability may affect rates; upfront confirmation Tell us your property type and budget, and we’ll tailor a value-driven estimate. We’re here to help—healthier spaces, without surprises. The Nester.biz Team P.S. We’re more than clean.
- What is your typical process for working with a new customer?
Here’s a concise, customer-friendly outline of our typical process for working with a new client: 1) Initial outreach and discovery - Quick chat (phone, video, or in‑app) to understand your space, needs, timeline, and budget. - Gather basics: property type (residential, commercial, real estate), square footage, and any special requests. 2) On-site or virtual assessment - If possible, a brief on-site visit or virtual walkthrough to verify scope and refine milestones. - Discuss access, pets, sensitive areas, and any access codes or parking details. 3) Transparent, itemized estimate - We provide a clear quote with included services, optional add-ons, and any discounts. - Any changes in scope come with a revised estimate before work begins. 4) Scheduling and planning - Set a date and assign the team (minimum 2 cleaners, 4-hour blocks) with contingency for larger spaces. - Share prep guidance (what to clear, any special instructions) to optimize the visit. 5) Execution with ongoing communication - Our team arrives on time, follows a detailed checklist, and maintains open communication if adjustments are needed. - We document progress and confirm completion with you. 6) Quality check and finish - Final walk-through to ensure satisfaction, address any touch-ups, and collect feedback. 7) Follow-up and ongoing partnership - Provide care tips, optional ongoing scheduling, and any applicable discounts for future visits. - Welcome you to share photos or testimonials; we’ll use feedback to improve. If you have a preferred process or timeline, we’re happy to adapt to fit your needs. The Nester.biz Team P.S. We’re more than clean.
- What education and/or training do you have that relates to your work?
At Nester.biz, our team combines formal training with hands-on experience in cleaning, organizing, and staging. All technicians complete industry-standard training on safe cleaning protocols, product usage, and sanitation practices. Many team members also receive instruction in decluttering methods, space planning, and client-facing service excellence. Ongoing coaching covers safety, quality control, and time management to ensure consistent, professional results for residential, commercial, and real estate clients. We’re proud of continual skill growth.