FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in clear and fair pricing. Before any work begins, we review the details of the job and explain the expected cost, including any applicable transportation, labor, disposal, or additional-service fees. Final pricing may depend on the size of the job, distance, access, condition, and services requested. We also offer discounts from time to time, including returning-customer and multi-service discounts. There are no surprise charges — everything is discussed and confirmed before we start.
- What is your typical process for working with a new customer?
We first ask for the basic details of the project, such as the service needed, location, preferred date and time, and photos when helpful. For moving jobs, we may ask about stairs, elevators, furniture, pickup/drop-off locations, and access. For mobile detailing, we ask about the vehicle type, condition, and desired service. For towing, we confirm the vehicle, pickup and destination information. Once we understand the job, we provide an estimate, confirm the appointment, and keep the customer updated about the crew’s arrival. Before starting, our team reviews the work and pricing with the customer one more time.
- What education and/or training do you have that relates to your work?
Our team is made up of experienced professionals with hands-on training in moving, furniture handling, packing, loading, vehicle detailing, towing, and other home services. Crew members are trained to use proper equipment, lifting techniques, protective materials, tools, and cleaning products. We focus heavily on safety, efficiency, attention to detail, and protecting the customer’s property.