- What should the customer know about your pricing (e.g., discounts, fees)?
Our goal is to always offer our customers a fair price that is competitive while also matching the level of quality workmanship and design that Patios By B&B brings to the table. The price we agree upon on our contract will never increase after the job starts unless the customer wants additional work. We will NEVER hit you with hidden costs and expenses that you did not agree to! We are not a bargain company and will never be the lowest price in our marketplace. The old adage "You get what you pay for" is absolutely true. We are a 42 year old business that will be around in a few years if in the event a service issue arises, unlike many of the bargain basement companies that have only the lowest price in their toolbelt. We also pay our installers a fair, livable wage which makes for happier and more dependable workers! We carry full worker's compensation insurance, a $2 million general liability insurance policy and an active license that was issued in 1976.
- What is your typical process for working with a new customer?
First off, we are not a pressure sales organization. We want to ensure that you are making the right decision by working with Patios By B&B. Once a customer has scheduled an appointment for a free in-home estimate to survey the project, we then work with you to develop your vision for your backyard. Our job is not to push you into what we want to do, but rather help guide you towards the ideal dream patio cover you've always wanted and offer suggestions based upon our decades of design and installation experience. Every one of our projects is 100% custom! We have a high degree of attention to detail and our designs and ability to perform are what we are most known for. Once all specifications are gathered and our in-home appointment has been completed, we will prepare a written and very detailed proposal with all components and options written down and include the overall inclusive price that encompasses every element of the project. We are adamant that we will NEVER go back to our customer with hidden fees or additional costs that go above and beyond the initial proposal, unless the customer is in agreement to a Change Order that expands the scope of the project. If the customer accepts our proposal we will gather a signed contract and a deposit to begin scheduling and ordering the materials immediately. Once the project begins, you will see daily activity on a concurrent basis with project management and oversight every day until completion. We always strive to ensure a healthy level of communication with our customers from the moment we start until we are completely finished and our customer is happy.
- What education and/or training do you have that relates to your work?
Paul Goldman has been in the custom shade structure industry since 1987, shortly after these materials hit the marketplace. He has over 30 years of hands on design and installation experience and has worked on thousands of custom Patio Cover projects. Paul is a well known entity in the Patio Cover business and has relationships with all of the major manufacturer's in Orange County. Paul has also had decades of experience working with local Building Departments and Homeowners Associations in every city of Orange County and its surrounding areas. His passion for design and integrity in business has built Patios By B&B into the premier Patio Cover company in Orange County with an excellent reputation and hundreds of references throughout the county.