FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
I confirm the task and expected work before agreeing on a price. If the scope changes or parts, software or other purchases are needed, I discuss those changes with you first. Timing and follow-up support are agreed for the specific project.
- What is your typical process for working with a new customer?
I start with the problem you want to solve, the equipment or systems involved, and your preferred timing. We confirm the scope, any access or site requirements, and the price before work begins. I test the completed work and explain the result and next steps.
- What education and/or training do you have that relates to your work?
My education includes a bachelor's degree in Computer Software Engineering and NCC Education qualifications in Business IT and Computer Studies. I also completed MIT Professional Education's Applied Data Science program in 2026. My practical experience includes computer support, Cisco and Fortinet networking, Windows Server, Microsoft 365, VMware, Veeam backups, business websites and applications.