FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Nerd Available aims to provide our customers with competitive and transparent pricing. We offer reasonable rates for all of our services and provide a clear breakdown of the costs before commencing any work. Our pricing does not include hidden fees or charges, ensuring our customers can trust that the quoted price is the final price. Occasional discounts and promotions are also available, and customers can inquire about these at the time of contact. Our primary objective is to deliver high-quality services at a fair and affordable price.
- What is your typical process for working with a new customer?
At Nerd Available, we follow a straightforward and efficient process for working with new customers. First, the customer must contact us via phone, email, or our website to discuss their technical support needs. We would gather information about their issue, understand their requirements, and provide them with an estimated cost for the service. Next, we schedule a convenient time to visit the customer's location and perform an assessment to determine the best solution for the issue. After the evaluation, we would provide the customer with a detailed report of our findings, our proposed solution, and the final cost. Once the customer approves the proposal, we will proceed with the work and keep the customer updated throughout the process. We would also provide a post-service follow-up to ensure the issue has been resolved and the customer is satisfied with the work. We aim to make the process as easy and stress-free as possible for our customers and strive to deliver a quality experience from start to finish.
- What education and/or training do you have that relates to your work?
At Nerd Available, we take pride in the quality and expertise of our team. All of our technicians have a diverse range of education and training that relates to their work. Our team includes certified professionals who have industry-standard certifications such as CompTIA A+, CompTIA Network+, Microsoft Certified Solutions Expert (MCSE), and CCNA (Cisco Certified Network Associate). Our technicians have extensive experience in the field, having worked on a wide range of technical issues and projects. Our team is continuously updating its skills and knowledge to stay current with the latest industry trends and technologies. We also believe that technical expertise is not the only skill required to provide excellent customer service. Our technicians are trained to communicate effectively with customers, explain technical concepts in layman's terms, and provide excellent service with a focus on customer satisfaction.