FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We keep our pricing simple and upfront — no surprise charges after the job is done. We give a clear estimate before starting, and you only pay for what actually needs to be fixed. There’s no service if we can’t repair it, and we often apply the diagnostic fee toward the repair. We also try to offer fair pricing on parts and occasional discounts when multiple appliances are serviced during the same visit.
- What is your typical process for working with a new customer?
When a new customer contacts us, we first ask a few quick questions about the appliance and the issue so we can come prepared. We then schedule a convenient appointment window and send a confirmation. During the visit, we diagnose the problem, explain what’s going on in plain language, and provide a clear estimate before doing any work. Once approved, we complete the repair, test the appliance to make sure everything is working properly, and share tips to help prevent the issue from happening again.
- What education and/or training do you have that relates to your work?
Our technicians are trained specifically in appliance diagnostics and repair, with hands-on experience working on a wide range of major brands and models. We stay up to date by regularly reviewing manufacturer service documentation, wiring diagrams, and updated repair procedures so we can properly diagnose modern appliances. A big part of our training is real-world troubleshooting — accurately finding the root cause instead of just replacing parts — which helps save customers time and money while making sure the repair lasts.