FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are always transparent with itemizing all materials needed and labor on our estimates so you know exactly the full cost of the project and where your money is going. This eliminates any hidden costs or surprise fees and gives you confidence that you are not being taken advantage of. We also offer a 10% discount for returning customers and take the 10% deduction off the total price of the project not just off the labor.
- What is your typical process for working with a new customer?
Once we receive an inquiry we schedule a phone call or a zoom meeting to discuss the customer needs and answer any questions the customer may have. We then schedule a time to meet to be on a personal level and go over the project scope of work. If needed, we take the necessary measurements and rough sketch a draft to add to our project notes. After we get all the information we need, we put together a project estimate which includes a detailed price list of all required materials and a professional AutoCad print of the project and send it to our customer. Once we receive the estimate signed by the customer agreeing to use our services and conditions along with a deposit of 50% of the project cost to cover the materials, we set a project start date. We then start to acquire the materials and start the project on the start date working a full-time schedule 7 days a week until we complete the project. Throughout the fabrication we communicate progress updates so the customer knows exactly where we are in the project time frame and what to expect next. The remaining balance is paid in full no longer than 3 days after the project is completed. We ask for a 5 star positive customer review on Thumbtack so we can continue to offer a 10% discount to returning customers and to also help keep our pricing down for new customers.
- What education and/or training do you have that relates to your work?
Over 35 years in the metal industry including the fabrication and manufacturing of metalworks. Occupational Safety and Health Administration (OSHA)- OSHA 10/ OSHA 30 Safety Certification National Tooling and Machining Association (NTMA) Graduate- Class A Tool and Die Maker Journeyman Modern Technology Institute (MTI) Graduate- Autodesk Certified AutoCad Electro Mechanical Drafter American Welding Society (AWS) Certified Welding and Certified Welding Inspection (CWI).