About this pro
6 years in business
141 hires on Thumbtack
Very nice people!!May 16, 2017Verified
I was so pleased with the professionalism and what a great job !! David and Jerome were fantastic !! I will be hiring them againApr 12, 2017Verified
Zenfresh is AWESOME! They truly do an efficient job and the owner Jan is so personalble and professional! I definitely would highy recommend their cleaning services!Jan 22, 2017VerifiedZen Fresh Cleaning™'s reply
THANK YOU SO VERY MUCH. We enjoyed meeting you Mrs.ANNE :}
I clicked hire. I called and left a message. Nothing. No response.Jan 2, 2017VerifiedZen Fresh Cleaning™'s reply
HI Leigh, we send our apologies for any missed schedule. As Thumbtack has a new program and we were not able to reach each person fast enough with the overload request from Thumbtack and holidays. We would like to offer you a discount if you decide to actually use our services. Thank you Jan
Confirmed cleaning appointment via email after 4 days but no cleaning crew showed up. No answer despite 3 phone messages and email. Lack of respect and reliability.Jan 1, 2017VerifiedZen Fresh Cleaning™'s reply
Hi Amy, we do apologize for any incurrent information sent to you. We have no record of your confirmed cleaning. We would like to service you, give you great service and build a great relationship. I would also add a discount for the inconvenience of your time as we do appreciate your time
Background check completed
Top Pro status
Photos and Videos
- What should the customer know about your pricing (e.g., discounts, fees)?We offer both set pricing options & quotes for more extensive jobs. Add-On services are also available with every job & SAME DAY SERVICE is available as well.
- What is your typical process for working with a new customer?Phone/email conversation about needs, job size, location & desired outcome QUOTES + FIXED PRICING + SAME DAY SERVICE Phone/Online booking with representative > Team and cleaners assigned > Email notification is sent > Job performed > Client checks & signs off on job > digital payment made for services (pre or post paid pending job size) > Client reviews service online & reschedule!
- What education and/or training do you have that relates to your work?Aside from years of hands on experience, courses in cleaning & business management have been completed. The use of specific products to interacting and managing customer expectations and provided phenomenal service is innate to our team.
|Sunday||8:00 a.m. to 7:00 p.m.|
|Monday||8:00 a.m. to 7:00 p.m.|
|Tuesday||8:00 a.m. to 7:00 p.m.|
|Wednesday||8:00 a.m. to 7:00 p.m.|
|Thursday||8:00 a.m. to 7:00 p.m.|
|Friday||8:00 a.m. to 7:00 p.m.|
|Saturday||8:00 a.m. to 7:00 p.m.|