EZ PC Help

Top Pro

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About

Over 25+ years experience with Microsoft Windows computers. Help us help you fix your computer. - Online Windows PC and laptop assistance. - Virus, Adware, Malware removal - Blue screen errors and other errors - Wifi and Internet issues - Printer, webcam, other peripheral installation and troubleshooting We do NOT sell/replace/repair hardware (i.e. graphics card, battery, cpu, ram, hard drive, cracked screen)

Overview

Current Top Pro

Hired 472 times

Background checked

1 employee

3 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Credit card, Google Pay, Square cash app, and Venmo.

Social media

Facebook, Instagram

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2025

2024

Services offered

Computer type

PC

Doesn’t offer: Mac (Apple)

Desktop or laptop

Desktop

Laptop

Computer issue

Slow computer performance

Virus or malware

Full computer diagnostic only

Projects and media

Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Excellent 4.9

286 reviews

5

97%

4

2%

3

0%

2

0%

1

1%

Read reviews that mention:

Rachel S.

Jan 2, 2026

•

Hired on Thumbtack

Fast, friendly, effective service. My computer problems were ameliorated within an hour. I work a lot on my computer and don’t have time for it to be out of commission. I am a new business owner on a budget and can’t afford to spend thousands of dollars on a new computer. I loved the convenience of trouble shooting over the phone. It was quick, so I was able to get back to working with my HP laptop computer in no time. He explained things as we trouble shot my computer and knew exactly how to fix the problem. My computer runs faster and the issue has been resolved. I now have a computer technician I can trust. I can’t thank you enough!!!

Details: PC • Laptop • Slow computer performance • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Robert M.

Jan 3, 2026

•

Hired on Thumbtack

Details: PC • Laptop • Troubleshooting needed to determine issue • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Gabriela H.

Feb 18, 2026

•

Hired on Thumbtack

Details: PC • Desktop • Virus or malware • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Jainai M.

Jan 2, 2026

•

Hired on Thumbtack

Andrew assisted my boyfriend and me and was extremely kind and professional. He demonstrated great knowledge and patience and was able to resolve my boyfriend’s PC issue quickly and efficiently.

Details: PC • Desktop • Troubleshooting needed to determine issue • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Anthony C.

Oct 26, 2025

•

Hired on Thumbtack

Details: PC • Laptop • Troubleshooting needed to determine issue • At the pro’s location • My home, venue, etc. • Remotely (phone or internet)

Computer Repair

Credentials

Background Check

Andrew Franke

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
we offer some of the most affordable rates for PC troubleshooting and we also offer price-matching.
What is your typical process for working with a new customer?
We use remote control software to safely connect to a client's computer. In the event the computer is unable to connect to the internet, we walk the client through the needed steps to restore internet access for their computer, then we identify and resolve the original cause of the problem.
What education and/or training do you have that relates to your work?
Computer Science degree and 25+ years IT experience

EZ PC Help

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