What education and/or training do you have that relates to your work?
I spend hours each week scouring the web for up and coming technologies that can help my clients use their computers more effectively. There is an old saying that all technology is obsolete the day is goes on sale. The computer market is changing so rapidly and I have to stay plugged in to find the "real" inside scoop.
What types of customers have you worked with?
The most common problem I work with is virus/spyware repair. Next is general cleanup and tune-ups to make computers run faster. Data recovery is another large part of my business, plus helping clients develop a backup strategy to prevent loss of data (pictures, music, home videos, financial records, etc).