alfredo ortiz

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About

Hi, I’m Alfredo, owner of Otter Squad Plumbing & Drain. We’re a family-owned, local plumbing company serving the Tri-Valley and surrounding areas. Our focus is simple: honest pricing, clear communication, and quality work done right the first time. From drain cleaning and sewer repairs to water heaters and full line replacements, our experienced team shows up on time, explains your options, and treats your home like it’s our own. No pressure, no upsells—just reliable plumbing you can trust.

Overview

Serves Livermore, CA

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License verified

9 employees

7 years in business

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This pro hasn't listed their business hours.

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This pro accepts payments via Cash, Check, Credit card, Venmo, and Zelle.

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Credentials

License verified

C36 – Plumbing Contractor

License state: CA

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Passed by Alfredo Ortiz on Jan 20, 2026.

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Reviews

Exceptional 5.0

33 reviews

5

97%

4

3%

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Past Customer

5 days ago

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From Google

alfredo ortiz's reply

Past Customer

Nov 15, 2025

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From Google

I have to ditto the review of my Bro! Clogged backyard drains allowing water to pond under our Mom's house. Roof downspouts connected to drain pipes under lawn and concrete walkways, clogged with decades of debris and roots. Installed so long ago no idea where most went! Afraid there might be a lot of digging and destroyed landscaping in the process. Thought we were going to have to get down and dirty ourselves, renting a snake auger and going for it.Thankfully we found The Otter Squad family & crew - they were simply awesome. They got ALL the drain pipes around the house cleared out and clean, and only a couple small plants had to be dug up. Each drain line and blockage was traced using their hi-tech cable camera with electromagnetic location to pinpoint the routing and depth of pipes. It was a big job. On the fourth visit they had cleared all but one last pipe, but with some ingenuity they were able to replace that last pipe under a sidewalk without disturbing any concrete!Alfredo's 30 years of experience (previously Ortiz Plumbing) was obvious with great communication confirming every visit, fair estimates as work progressed and clever pipe replacement saving us money in the end. We are grateful we were able to find someone who could do this difficult work much faster and better than we ever could. Thanks Otter Squad!

alfredo ortiz's reply

Thank you for sharing your detailed experience with us! We’re thrilled to hear that our team was able to tackle the challenging drain issues at your home while minimizing disruption to your landscaping. Alfredo's expertise truly shines in situations like these, and we're glad to know that communication and efficiency made a positive impact on your project. Your appreciation motivates us to continue delivering top-notch service. Thank you for choosing The Otter Squad!

Past Customer

Nov 6, 2025

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From Google

Otter Squad came out to give me a quote on a gas line to support the installation of a tankless hot water heater. After speaking with me, Alfredo recommended that I keep my current hot water heater; and not to incur the additional expense. This is a family-owned and honest company! Compassion over commerce!

alfredo ortiz's reply

Thank you for your kind words, Lila! We're glad Alfredo could provide you with honest advice and help you save on unnecessary expenses. We pride ourselves on putting our customers first and are delighted to hear about your positive experience. Your support for our family-owned business means a lot to us!

Past Customer

1 month ago

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From Google

alfredo ortiz's reply

Past Customer

Dec 19, 2025

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From Google

Team was great. They showed up and immediately got to work diagnosing our water issue and even helped identify another contractor to help fix our floor that was damaged. Experience was great and easy

alfredo ortiz's reply

Thank you for your wonderful feedback, Bryon! We’re thrilled to hear that our team was able to effectively address your water issue and assist with your flooring needs. Providing excellent service is our top priority, and we’re glad you had such a positive experience with us. If you need any further assistance, please don’t hesitate to reach out.

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
We believe in transparent, upfront pricing. We offer a 10% discount for seniors and military members, as well as an annual membership that includes special offers and additional discounts. We’re happy to provide full details and help you find the best option when you contact us.
What is your typical process for working with a new customer?
Our process starts by collecting some basic information from the customer about their needs and location. Once we have that, we schedule a technician to visit the site and perform a line-of-sight diagnostic to assess feasibility and any potential challenges. After the diagnostic is complete, we provide the customer with a clear, upfront estimate. No work is performed until the customer reviews and approves the estimate, so there are no surprises.
What education and/or training do you have that relates to your work?
Our owner is an instructor at PHCC, providing a strong educational foundation and industry knowledge for our company. We also invest in our technicians by sending them to PHCC for ongoing training and education. This ensures all work meets current California code requirements and is performed using best practices for quality, safety, and reliability.

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