8. Top Service Plumbing Co. Inc
- 13 years in business
- 115 hires on Thumbtack
- Serves Long Beach, CA
"He represented his company in a positive and good light and does credit to his employer.
As far as the value is concerned? I believe the price given was misleading. Usually the word "total" when used with the words, "$89 total price," denotes what it says and implies actual value regardless of any further writings otherwise it is pointless to make the assertion unless it was intended to entice. Had I known it would double in price when he arrived, I would have checked with other plumbers for a better price. Given the $89 minimum service charge, I could not see me paying him to leave and get someone else for less.
I look at it from a simple viewpoint: it took 38 minutes to clear a blockage some 4 feet away or so. That cost me $175 and that was with a $40 discount for being a new customer. So, the misleading $89 total amount should have read "$215 for previous customers. Or, if you are a new customer, $40 off of that $215 price.
I would have bypassed that offer and gone with the one in Murrieta who told me he would unclog any drain for $85. I thought choosing a company closer to my locale (Lake Elsinore) for only $4 more was a better idea at the time only because of distance and time. However, the offer was false and misleading and I fell for it.
Now, don't get me wrong. The service quality was excellent! It was the false advertising which hooked me and trapped me that I take exception. Would I use their services for my home again? Probably not even though they are very good at what they do. They are simply way too expensive and I don't like being deceived. I just know that the same services can be had for far less with many other plumbing companies."