What should the customer know about your pricing (e.g., discounts, fees)?
We understand the desire to receive a quote before a technician comes to your home. Spending unexpected money is stressful and you want to make sure it is spent wisely. No one likes to spend money on the same repair twice so making sure you are getting an honest, competent, and fair priced technician is Rolling Garage Doors & Gates, Inc. guarantee to you, OUR VALUED CUSTOMER. It is difficult to quote repairs on a garage door and opener unless we put our eyes on the problem. There are basic trouble shooting techniques we use on site to resolve internal problems not visible to the consumer. Once we have completed our standard 20-point inspection our customers rarely stand to question our competitive and fair quotes for only the necessary repairs.
What education and/or training do you have that relates to your work?
Continuing education matters. The Garage Door industry is always updating and improving their products to stay competitive with the market and incorporate any new technology that may benefit the consumer. We attend seminars conducted for licensed contractors, which demonstrate and educate us on any new product being offered. This continuing education helps keep Rolling Garage Doors & Gates, Inc. on the cutting edge of technology.
How did you get started doing this type of work?
Years ago I met a very intelligent man who owned his own garage door company and saw potential in me as a technician. He believed hiring me was a good investment for his company. Little did I know 15+ years ago that becoming a Garage Door technician was going to be my Passion and Career. He educated and taught me the proper way of OPERATING A BUSINESS, the importance of VALUED CUSTOMERS, and the true SCIENCE TO GARAGE DOORS & OPENERS.
What types of customers have you worked with?
On a daily basis, we come across expired parts such as: Springs, center bearings, cables, hinges, and rollers. We can replace most any part needing immediate attention.
Further, we can replace or repair YOUR Garage Door Opener. We come across a lot of openers that only need to be repaired, which SAVES OUR CUSTOMERS MONEY!
Some people are looking for a facelift for their home. We install NEW Garage Doors that are aesthetically pleasing with the style of their home.
Describe a recent project you are fond of. How long did it take?
We just completed a double door and opener overhaul. This project consisted of the removal of (2) old wood flip-up doors without openers and installing (2) beautiful 3000 series insulated metal roll-up doors and (2) Liftmaster Openers. This job required wood build down to accommodate the new doors and eliminate any gaps. We had to run all new wiring since there was no existing openers. A job like this is particularly rewarding because then end product brings such great curb appeal to our customer's home and convenience to their lifestyle. This particular customer had a lot of investments in his garage like: 4-wheelers, motorcycles, tools, and sentimental items. His small investment into his home gave him a sense of security, knowing his valuables were safe behind his new garage doors.
What advice would you give a customer looking to hire a provider in your area of work?
Always do simple homework before hiring ANY CONTRACTOR. Are they licensed? Are they bonded? Are they insured? This can be easily verified on www.cslb.ca.gov. If you hire a NON-Licensed contractor they can take advantage of you and you have nothing to stand for in the court of law.
Further, check reviews. Real customer's voices matter.
Lastly, if you have a Garage Door Technician at your house and you do not know why they are going to perform the work they say you need, do not hire them. You deserve a thorough education and understanding to why you have to spend your hard earned money.
What questions should customers think through before talking to professionals about their project?
We wish people knew our honesty and our wisdom we have for the context of Garage Doors and Openers. It is very easy for Garage Door companies to go out and "Band Aid" your door. A customer usually does not know that they received a "Band Aid" until just a few months after their expensive garage door repair, they are finding themselves paying for repairs all over again. We truly know and understand the operation of Garage Doors and Openers. We leave Our Customer's homes knowing they will be satisfied with our work and feel extremely confident in referring us to their friends and family.