FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the size of the space, the type of cleaning, and the level of detail required. We never add hidden fees — what we quote is what you pay. We offer special discounts for recurring cleanings (weekly, bi-weekly, or monthly) and for first-time customers. Custom packages are also available for move-in/move-out and deep cleaning services. Our goal is to give you high-quality service at a fair price that fits your needs and budget.
- What is your typical process for working with a new customer?
At CozyClean Care, our process for working with a new customer is designed to be simple, transparent, and personalized. Initial Contact & Consultation: We start by learning about the customer’s needs — the type of cleaning required, the size of the space, and any special requests or preferences. This can be done over the phone, online, or in person. Customized Quote & Scheduling: Based on the information provided, we prepare a detailed quote and suggest a cleaning plan that best fits the client’s schedule and budget. Professional Cleaning Service: Our trained and trusted cleaning team arrives on time, fully equipped with eco-friendly products and all necessary supplies. We follow our quality checklist to ensure every detail meets our high standards. Quality Check & Feedback: After the service, we always ask for feedback to make sure the customer is completely satisfied. If there’s anything that needs adjustment, we handle it right away. Ongoing Relationship: For regular clients, we maintain consistent communication and adjust services as their needs change — making sure every visit is just as good as the first one.
- What education and/or training do you have that relates to your work?
Our team at CozyClean Care is professionally trained in residential and commercial cleaning. We’ve completed certified courses in safe product use, sanitation, and eco-friendly cleaning methods. Each team member also receives hands-on training in customer service, detail-oriented cleaning, and safety practices. Some of us have specialized training in carpet care, floor maintenance, and deep cleaning. We believe learning never stops — that’s why we stay up to date with the best cleaning techniques to make every home and workspace feel fresh, cozy, and cared for.