FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer a transparent and competitive pricing system with no hidden fees. The cost depends on the size of the space, the type of cleaning, and the frequency of service. We provide free consultations and customized quotes. Discounts are available for regular clients (weekly, bi-weekly, or monthly), and we also run seasonal promotions. All pricing is discussed in advance — no surprises.
- What is your typical process for working with a new customer?
Our process is simple and client-focused. 1. Initial Contact: The customer 2. Free Consultation: We ask a few questions to understand their needs — the size of the space, type of cleaning, preferred schedule, and any special requests. 3. Quote & Scheduling: We provide a personalized quote and agree on a convenient date and time. 4. Cleaning Day: Our professional team arrives on time and completes all work efficiently and to a high standard. 5. Follow-Up: After the cleaning, we follow up with the customer to ensure satisfaction and, if desired, offer options for regular service. Our goal is to make the entire process as simple, clear, and comfortable as possible for every client.
- What education and/or training do you have that relates to your work?
Our team is professionally trained and experienced in all aspects of residential and commercial cleaning. Each staff member completes an in-house training program covering cleaning techniques, safety protocols, the use of eco-friendly products, and customer service standards. We also stay up to date with the latest industry requirements and best practices to ensure high-quality results. While formal education is not required in this field, we believe that hands-on experience and attention to detail are key to delivering excellent service.