FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing reflects the high-quality, non-toxic products we use and the detailed work we deliver. Quotes are based on the size and condition of the home, and we always provide transparent, upfront pricing. We do not charge hidden fees, and clients are informed of any service fees in advance. Recurring clients may be eligible for loyalty discounts. We believe in fair pay for our staff and premium value for our clients.
- What is your typical process for working with a new customer?
We start with a brief consultation to understand your needs, followed by a detailed quote. Once confirmed, we send over our checklist and arrival window. Our friendly, uniformed staff arrives on time with all supplies and executes the service with precision. Afterward, we follow up to ensure everything exceeded expectations.
- What education and/or training do you have that relates to your work?
Our team is thoroughly trained in luxury home and eco-cleaning standards. I personally hold certifications in green cleaning practices and stay up to date on the safest, most effective non-toxic products available. We also train our staff in professional etiquette, detail cleaning, and safety protocols.