FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and straightforward. The final cost depends on the size of your home or office, the type of cleaning (standard, deep, or move-in/move-out), and any additional services you may request. We don’t have hidden fees — everything is agreed upon in advance. Regular customers and recurring cleanings receive special discounts. We also occasionally run promotions, which we’re happy to share with you. Our goal is to provide fair, reliable service that matches the quality you deserve.
- What is your typical process for working with a new customer?
When working with a new customer, we start by learning about your needs and priorities. We’ll ask a few questions about your space, the type of cleaning you’re looking for, and any special requests you may have. Based on this, we provide a personalized estimate and schedule a convenient time. On the day of service, our team arrives fully equipped with professional supplies and products. We focus on delivering high-quality cleaning while paying attention to the details that matter most to you. After the service, we always check in to make sure you’re fully satisfied. Our goal is to make the entire process simple, transparent, and stress-free — from the first message to a sparkling clean home or office.
- What education and/or training do you have that relates to your work?
Our team is made up of trained cleaning professionals with several years of hands-on experience in residential and commercial cleaning. Each team member goes through internal training that covers the best cleaning techniques, safe and effective use of products, and attention to detail. We also stay up to date with modern cleaning practices and eco-friendly solutions to make sure our services are both effective and safe for your home, office, and family. This combination of experience and ongoing training allows us to deliver reliable, high-quality results every time.