FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
NovaNook Cleaning Pricing Overview Standard cleans: Flat rates based on home size. Add-ons: $10–$50 for specialized tasks like oven cleaning, window detailing, or eco-friendly product upgrades. Custom quotes: Pricing depends on square footage, task complexity, and frequency (e.g., one-time deep cleans vs. recurring maintenance). Holiday adjustments: Slight rate increases for cleans scheduled near major holidays. Payment Terms No hidden fees: All costs are outlined upfront. No tipping required: Our rates are all-inclusive. For a precise quote, contact us with your space details!
- What is your typical process for working with a new customer?
NovaNook Cleaning’s Customer Process Initial Consultation First Inquiry: Share your cleaning needs, space size, and preferred schedule. Custom Quote: We provide a detailed estimate based on your requirements. Booking Confirmation Scheduling: Choose a date/time that works for you. Pre-Clean Checklist: We’ll ask about allergies, pet concerns, or specific focus areas (e.g., bathrooms, high-traffic zones). Service Day Arrival: Our cleaner arrives with all supplies (or uses yours if preferred). Quality Assurance: our remote supervisor ensures your house meets our standards. Payment Post-Clean Follow-Up Feedback Request: We check in to confirm satisfaction and note any adjustments for future visits. Key Notes No contracts: Book as needed or schedule recurring cleans. Flexibility: Adjust dates or services anytime with 24-hour notice. Let us know how we can tailor our process to your needs!
- What education and/or training do you have that relates to your work?
Our team combines industry-specific training with a focus on customer care and environmental responsibility