FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
What you should know about our pricing: At Prime Clear, we believe in transparent, upfront pricing with no hidden fees. · Custom Quotes: Every home is unique. We provide free, customized estimates based on your specific needs, home size, and cleaning frequency. This ensures you only pay for the services you want. · Flat-Rate Pricing: Once we provide a quote for your regular cleaning, that's the rate you'll pay each visit—no surprises. · Discounts: We offer discounted rates for recurring service (weekly or bi-weekly cleanings). Ask about our first-time customer offer as well! · Simple Fees: The only potential additional fee is for last-minute cancellations (less than 24 hours notice) so we can respect our team's schedule. We'll always communicate this clearly beforehand. Ready for a spotless home? Contact us today for your free, no-obligation quote!
- What is your typical process for working with a new customer?
Our process for new customers is designed to be simple, clear, and reliable from start to finish. 1. Initial Contact & Consultation: We start with a quick chat—by phone, text, or our online form—to understand your needs, home size, and schedule. 2. Custom Quote: Based on our conversation, we provide a free, transparent flat-rate quote with no hidden fees. No obligation. 3. Schedule Your First Clean: Once you approve the quote, we'll book your first cleaning at a time that works for you. You'll receive a confirmation with all the details. 4. The Big Day – Your First Service: Our vetted, professional team arrives on time, fully equipped. We'll do a brief walk-through to ensure we're aligned on priorities. Then, we get to work! 5. Quality Check & Follow-Up: After the clean, we ensure every detail meets our high standards. We'll follow up to make sure you're completely satisfied with your fresh, spotless home. We make starting service easy and stress-free. Ready to begin? Reach out today for your free consultation and quote!
- What education and/or training do you have that relates to your work?
Our team’s expertise comes from a combination of formal training, industry knowledge, and hands-on experience. While cleaning is a skilled trade, our focus is on practical, results-oriented training that ensures exceptional service for your home: · Company-Specific Training: Every team member completes our in-house Prime Clear Standards Program, which covers our advanced cleaning techniques, products, safety protocols, and client communication standards. · Industry Best Practices: We stay updated on the latest in eco-friendly cleaning solutions, efficient methods, and care for different surfaces (hardwood, granite, stainless steel, etc.). · Ongoing Development: We hold regular refresher trainings and quality audits to ensure consistency and high performance on every job. · Experience & Dedication: Ultimately, our greatest "training" comes from thousands of hours of satisfied customers and a genuine dedication to the craft of detailed cleaning. You can trust that our professionals are thoroughly trained to care for your home with skill, respect, and attention to detail.