FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing Transparency: Our pricing is designed to be fair, straightforward, and flexible. We charge based on the size of the space, the level of cleaning required, and the frequency of service. Discounts & Specials: • Regular clients can benefit from discounted rates for weekly or biweekly cleanings. • First-time customers may receive a special introductory offer. • Seasonal promotions or package deals are occasionally available. Additional Fees: • Certain extra services (deep carpet cleaning, post-renovation cleanup, or specialty stain removal) may incur additional fees. • Travel fees may apply for locations outside our standard service area. We always provide a clear quote before starting, so there are no surprises—just a spotless space and peace of mind.
- What is your typical process for working with a new customer?
Typical Process with a New Customer: 1. Consultation: Understand your needs and space. 2. Quote: Provide a clear, no-obligation estimate. 3. Scheduling: Set a convenient time for service. 4. Cleaning: Our trained team completes the work thoroughly. 5. Feedback: Review results and adjust if needed.
- What education and/or training do you have that relates to your work?
Education & Training: Our team is professionally trained in commercial and residential cleaning techniques, including the safe and effective use of cleaning chemicals and equipment. We stay up-to-date with industry best practices for sanitation, hygiene, and eco-friendly cleaning methods. Additionally, our staff receive hands-on training in attention to detail, time management, and customer service to ensure a consistently high standard of work. Some team members may also hold certifications in specialized cleaning areas, such as carpet care, floor maintenance, or green cleaning protocols, which allow us to handle unique or delicate cleaning tasks with confidence.