FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We are a cleaning company and our pricing is transparent and straightforward. The cost depends on the size of the home and the type of cleaning required (standard, deep, or move-in/move-out). We also offer additional services, such as refrigerator, oven, or window cleaning, for an extra fee. Regular customers can receive discounts, and from time to time we provide special promotions. There are no hidden fees — everything is discussed in advance.
- What is your typical process for working with a new customer?
Our typical process for working with a new customer starts with understanding their needs and preferences. We ask about the size of the home, the type of cleaning required (standard, deep, or move-in/move-out), and any additional services they may want. Based on this information, we provide a clear estimate and schedule the cleaning at a convenient time. On the day of the appointment, our cleaner arrives fully equipped with all necessary supplies. After the service, we always welcome feedback to ensure the customer is completely satisfied and to build a long-term relationship.
- What education and/or training do you have that relates to your work?
Our team consists of professional cleaners who have undergone thorough training in cleaning techniques, use of professional products, and safety standards. We continuously improve our skills through hands-on experience and regular internal training to ensure high-quality service. In addition, we stay updated on the best practices in the cleaning industry to provide our clients with safe, effective, and reliable cleaning.