FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is always transparent and tailored to your space — you only pay for the services you actually need. We don’t believe in hidden fees or unexpected add-ons. If we see that your home or property requires a deeper level of cleaning than initially expected, we will always let you know first and confirm it with your approval. We also offer special discounts for returning clients, Airbnb hosts, and ongoing service plans.
- What is your typical process for working with a new customer?
When a new client reaches out, we start by getting a clear understanding of what their space needs. A short conversation (by phone, text, or message) helps us learn the basics — type of property, condition, and expectations. After that, we prepare a personalized estimate based on the level of cleaning required and agree on a date and time that works best for you. On the day of service, our team arrives fully prepared with eco-friendly supplies and handles the cleaning with care and attention to detail. Once everything is finished, we do a quick review together to make sure you’re happy with the result. Our goal is to make the whole process easy, comfortable, and reliable from the very first visit! :)
- What education and/or training do you have that relates to your work?
Our team is professionally trained in residential and commercial cleaning standards, including deep cleaning techniques, safe product usage, and eco-friendly practices. We regularly update our skills and stay informed about modern cleaning methods, sanitation requirements, and allergy-safe solutions. We also have hands-on experience working with Airbnb hosts, property managers, and office spaces, which helps us understand different types of maintenance needs and service expectations. Quality, safety, and attention to detail are at the core of our training — both before joining the team and throughout ongoing practice.