FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Clear pricing with no surprises, upfront pricing guaranteed. The cost for a new system, such as a home theater, greatly depends on the components you select. Each system, whether it’s a home theater or security & surveillance system, is custom designed for you. Systems can be as simple or elaborate as desired. The price of a new system can be anywhere from thousands of dollars to tens of thousands of dollars, depending on the size of the home and complexity of the system. If you need maintenance on an existing system, our maintenance charge is a flat hourly rate.
- What is your typical process for working with a new customer?
Haven & Wire’s process ensures that your project is successful. A Project Manager is assigned to each project and is responsible for coordinating all activities. A typical process includes: 1. Consultation Together we explore the art of the possible with home lifestyle technologies. We also assess your needs and preferences. 2. Product Selection We explore and demonstrate home technology products relevant to your needs. 3. Design Our system designers design a system to your exact specifications for your approval. 4. Install Our skilled construction staff turn the plans into reality. 5. Enjoy After installation, your system is calibrated, tuned, and delivered to you for years of enjoyment.
- What education and/or training do you have that relates to your work?
Haven & Wire's in-house staff is licensed and certified for general construction and home technology integration. We also hold product-specific qualifications.