What is your typical process for working with a new customer?
The first thing we do is set up an estimate appointment to meet with the Customer and go over the details of the job. Once we know exactly what the Customer wants painted we then write up a detailed proposal/contract that includes an accurate price for the work. Once the proposal is accepted we assign a crew to the job and set a schedule date to start the work. Once we start a job we stay with it until it is complete. On most jobs we don't require a deposit so the Customer knows we have an incentive to finish. When the job is complete we want the Customer to inspect the job before he pays. All the work we do is covered by our written "5 Year Guarantee". The guarantee includes one free hour of touch up every year during the guarantee period.
What education and/or training do you have that relates to your work?
I have been painting for over 40 years. I have experienced pretty much everything that can happen when painting exteriors and interiors of houses.
What advice would you give a customer looking to hire a provider in your area of work?
Don't base your decision of who to hire on price. The majority of painting contractors have only one goal when bidding a job and that is to get the job. That means they want to give the Customer an attractive price so they will be hired. Quality and the unique painting needs of the house are not the priority. A low price is appealing, but it means that corners need to be cut in order for the the low-bidder to make a profit. So base your decision on what the Contractor says he is going to do and on how confident you are in the Contractor to deliver what he proposes to do.