The Painting Pros, Inc.
Thumbtack CustomerOct 18, 2017
After the painting was completed on the interior and exterior of our house, I noticed generally I wash my cabinets at least once a month both kitchen and bedroom vanity, each time I do, paint is on the cloth/sponge, I never had that with the prior paint. Also, after noticed corners of the kitchen over the door ways visable cracks that were not sanded down to smooth finish, along with the TV room as well where we had paneling, prior, you can see the lines of the drivewall showing through. I did call them, scheduling is tough with us working and all but the thing that really gets me is the none interaction with the owner at Painting Pros, he said from the start of the proposal he would check in on things and said even after they will follow-up with you to make sure you are satisfied. I haven't seen that to this day. Now grant the painting itself is very nice, happy with the strokes of the paint, just not happy with kitchen, TV room etc.Oct 13, 2017Verified
About this pro
Years in business44
Times hired on Thumbtack3
Number of employees12
Photos and Videos
Q & A
- What is your typical process for working with a new customer?The first thing we do is set up an estimate appointment to meet with the Customer and go over the details of the job. Once we know exactly what the Customer wants painted we then write up a detailed proposal/contract that includes an accurate price for the work. Once the proposal is accepted we assign a crew to the job and set a schedule date to start the work. Once we start a job we stay with it until it is complete. On most jobs we don't require a deposit so the Customer knows we have an incentive to finish. When the job is complete we want the Customer to inspect the job before he pays. All the work we do is covered by our written "5 Year Guarantee". The guarantee includes one free hour of touch up every year during the guarantee period.
- What education and/or training do you have that relates to your work?I have been painting for over 40 years. I have experienced pretty much everything that can happen when painting exteriors and interiors of houses.
- What advice would you give a customer looking to hire a provider in your area of work?Don't base your decision of who to hire on price. The majority of painting contractors have only one goal when bidding a job and that is to get the job. That means they want to give the Customer an attractive price so they will be hired. Quality and the unique painting needs of the house are not the priority. A low price is appealing, but it means that corners need to be cut in order for the the low-bidder to make a profit. So base your decision on what the Contractor says he is going to do and on how confident you are in the Contractor to deliver what he proposes to do.