FAQs
- What is your typical process for working with a new customer?
I start by asking a few questions to understand the issue, then provide an estimate before any work begins. For remote sessions I use AnyDesk to connect securely. I keep customers updated throughout and don't consider the job done until the issue is fully resolved.
- What education and/or training do you have that relates to your work?
I've supported corporate employees, executives, and remote users across various industries. With ER Tech Support I work with home users, small business owners, and anyone needing reliable tech help.
- What questions should customers think through before talking to professionals about their project?
Know whether your issue is hardware or software if possible, have your device model ready, and think about when the problem started. The more detail you can provide upfront, the faster the fix.