FAQs
- What is your typical process for working with a new customer?
We make it easy and stress-free to start working with us from day one. 1. 📝 Initial Inquiry to let us know what kind of cleaning is needed and preferred dates. 2. 📋 Consultation & Estimate We ask a few quick questions to understand the scope of work: • Size of the space • Number of rooms • Level of dirt/clutter • Pets on-site, etc. Based on this, we give a price estimate and recommend the appropriate type of cleaning (standard, deep, move-in/out, etc.). 3. 🕒 Scheduling We confirm the most convenient date and time for the cleaning. Special requests (e.g., fragrance-free products, using client’s supplies) are noted. 4. 🧼 Cleaning Day Our team arrives on time with all the necessary supplies and equipment. We clean according to the agreed service level and quality standards. 5. ✅ Customer Walkthrough & Feedback After the cleaning, the customer inspects the space. We welcome honest feedback and are happy to fix anything that might need attention. 6. 💳 Payment Payment is made after the cleaning — via cash, transfer, or card. No surprise charges — everything is confirmed in advance. 7. 🔁 Follow-up Booking (Optional) If the customer is happy, we offer flexible recurring cleaning schedules with discounts.
- What education and/or training do you have that relates to your work?
At SvetLine Cleaning, our team is professionally trained and experienced in delivering high-quality cleaning services. Here’s what sets us apart: • 🧽 Specialized Training in residential, deep, and move-in/move-out cleaning techniques • ✅ Knowledge of Professional-Grade Products – safe and effective for different surfaces and materials • 🧼 Sanitization & Disinfection Standards – trained in proper disinfection protocols, especially for high-touch areas • 🐾 Pet-Safe & Allergy-Sensitive Practices – training in cleaning around pets and minimizing allergens • 🏢 Experience – our cleaners have hands-on experience with apartments, private homes, and commercial properties We continuously stay updated on the best cleaning methods, tools, and eco-friendly practices to ensure every client gets outstanding results.
- How did you get started doing this type of work?
SvetLine Cleaning was founded out of a genuine passion for creating clean, comfortable, and healthy living spaces. What began as helping friends, family, and neighbors with their cleaning needs quickly grew into a full-time business through word of mouth and client referrals. We saw how much of a difference a clean home can make in someone’s day, and we wanted to bring that same positive energy to more people. With strong attention to detail, reliability, and a commitment to quality, SvetLine Cleaning became a trusted choice for residential and commercial clients alike.