FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Kneat As Can Be – Service Policies & Pricing Minimum Hours A 6-hour minimum is required for all bookings outside of Modesto and Ceres. Local bookings may vary depending on drive time and will be confirmed at the time of scheduling. ⸻ Service Guidelines • We do not haul away trash under any circumstances. • Donation drop-offs may be completed during your scheduled time (if permitted by local guidelines), but please note this will reduce time spent organizing. • We do not provide organizing supplies within our service rate. • We offer shopping services for approved items: • $75/hour (Lead Organizer rate) • Client is responsible for cost of items • Includes time spent shopping and any necessary returns (online or in-store) • We do not hang items, install/uninstall units, or assemble/disassemble complex furniture. We can assist with outsourcing these services if needed. ⸻ Deposits & Booking Policy • A non-refundable deposit is required to secure your date and time. • Deposit amount is based on team size and travel distance. • Deposit is applied to your total on the day of service. • If a booking is not confirmed within 30 days of deposit payment, the deposit is forfeited. ⸻ Rescheduling & Cancellations • One (1) reschedule is permitted if requested at least 72 hours in advance. • Cancellations within 72 hours or additional reschedule requests will require a new deposit, and the original deposit will be forfeited. ⸻ Arrival Policy • If we are unable to access the property at the scheduled start time: • The deposit will be forfeited • You will still be charged your location’s minimum hours (6–10 hours) • We may arrive 10–15 minutes early for setup (no charge unless agreed upon) ⸻ Multi-Day Projects (2+ Days) • Hotel accommodations are required at the client’s expense • Beds must meet the following requirements: • Minimum full-size beds • No twin beds, bunk beds, air mattresses, cots, or shared beds • Hotel must be 4-star or higher, selected by our team • Pricing will be provided in advance for approval ⸻ Pricing Breakdown Home Organizing • Lead Organizer: $75/hour • Additional Organizer: $55/hour per person Makeover Services • Lead Organizer: $85/hour • Additional Organizer: $65/hour per person Packing / Unpacking • $130/hour (2 organizers) • Additional Organizer: $55/hour per person • Stairs: +$10/hour per person Hoarding Cleanup • $180/hour (2 organizers) • Additional Organizer: $75/hour per person ⸻ Additional Fees & Policies • Maximum workday: 14 hours • After 8 hours: Time and a half (no exceptions) • Parking fees (if applicable) will be added to your total • We do not charge for travel time or gas • Toll fees will be added if applicable ⸻ Hazard Conditions Disclaimer Rates are subject to change if hazardous conditions are present, including but not limited to: mice, roaches, silverfish, bed bugs, or similar infestations. If encountered, we will discuss updated pricing and receive approval before continuing.
- What is your typical process for working with a new customer?
A conversation over the phone is how I typically start, that way I can hear what a client is needing, then I have you send photos or we ******** if possible so I can see the space or spaces needing the work.
- What education and/or training do you have that relates to your work?
My training comes from my everyday life. I am a mother of 5 active children and a husband who is a DJ that travels state to state. I do things that seem normal to me (astounding to others) to maximize on our living space and to create the most efficient space possible without taking away from my 7 personality household and that is better experience than any training or education can give me!